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Aegis understands that customers using an enterprise software solution as a critical, embedded part of their manufacturing process have key constraints and demands related to maintaining and upgrading solutions. Typically, these requirements fall into the following categories:
- Manageable software and installation packages that allow efficient upgrade execution without the need for a large team of skilled IT personnel
- Controlled delivery of new enhancements and features with limited impact on existing usage
- Fast turnaround of bug fixes for core parts of the system that are critical to its operation
- Manageable time frames for resolution and delivery of minor bug fixes that are not critical to system operation