The first step in the life cycle of a non-conformance is its creation. During this process, the nature of the non-conformance is characterized and documented.

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Create a non-conformance manually

You can create a new non-conformance manually or manage an existing non-conformance in either the Production or Logistics client applications.

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1. Open the Production client application.

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   Select Advanced Features  > Non-Conformances.
   

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3. Select Create Non-Conformance.

4. Enter a Non-Conformance Title.
   
   

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5. Under Non-Conformance Profiles, select a previously-saved non-conformance profile, then select OK.
   

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Triggered non-conformance

In an Operation definition in NPI, you can configure one or more exit pathways to automatically trigger the creation of a non-conformance. Operators executing processes either in the Production or Logistics (receiving processes) client applications will create a non-conformance when these exit pathways are utilized. Since you can already configure a quality standard to force a unit through an exit pathway when certain defects types are recorded, it is also possible for certain defect types to create a non-conformance automatically. 

For example, a non-conformance is created based on something that happened on the factory floor such as a defect or something else that was out of scope for normal manufacturing such as defective material. When a non-conformance is triggered, you can reroute a defective assembly or defective material to another location in the factory such as MRB. In this example, MRB might be a physical cage or location where you quarantine defective material to prevent it from going anywhere else in the factory.

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Automatic non-conformance

You can configure an operation definition to allow operators to trigger a new non-conformance against a production unit or material lot at any time (that is, on demand). Operators executing processes in either the Production or Logistics client application will then be able to trigger new non-conformances from these operations. 

For example, there may be a non-conformance related to raw materials coming in through the loading dock that you receive from other vendors. You can initiate a material non-conformance from an Incoming Quality Control (IQC) process where you receive materials and have a very limited list of possible disposition decisions that the MRB could choose. When a material non-conformance is identified, the only choices are to repair the material, return it to the supplier, or scrap it. If you have a product non-conformity, you might choose to repair it, return it to a customer, return it to a supplier, or return unused material to stock.